Refund policy

Refund Policy

All shipping, refunds, returns, cancellations, and exchanges will be governed by the terms and conditions of this policy.

  1. Refunds will be processed to the original payment method. We do not issue cash refunds. If a delay occurs, please contact us for assistance.

  2. Refunds are available only if requested within 48 hours of product delivery.

  3. No refunds are issued if the customer provides an incorrect or incomplete shipping address and the product is delivered accordingly.

  4. After refund initiation, additional time may be required for the amount to reflect in your account, depending on your financial institution's terms.

  5. Refunds do not cover shipping or convenience fees. However, if a product is delivered damaged or defective, we may refund shipping charges if claimed within 7 days of receiving the primary refund.

  6. Refunds for eligible returns, as per our policy, will be initiated within 7-10 business days after we receive, verify, and assess the returned products and related documents.

  7. You may request a refund when canceling or returning products, provided payment has been received by us. Refunds are processed only after the payment is confirmed for the canceled or returned items.

Return Policy

We understand that there may be circumstances where you need to return your product. To ensure a smooth and fair process, please review the following conditions under which a product is eligible for return:

Conditions For Return

  1. Incorrect or Wrong Product Delivered: If you receive a product that is different from what you ordered, you are eligible for a return.

  2. Defective Product: If the product has a genuine defect or an unreasonable flaw, it qualifies for a return. This includes any manufacturing defects or issues that compromise the product's usability.

  3. Size Discrepancy: If the size of the product does not match the specifications of the ordered item, you can return it.

  4. Colour Mismatch: If the colour of the product is different from what was ordered, a return is permissible.

Non-Eligible Conditions for Return

  1. Sale Period Purchases: Products purchased during a sale period are not eligible for return.

  2. Discounted Purchases: Items bought using a discount coupon are not eligible for return.

  3. International Orders: International orders do not qualify for returns.

  4. Late Damage Reporting: If a product is reported as damaged more than 2 days after delivery, it is not eligible for return.

  5. Lack of Unboxing Video Proof: Returns will not be entertained without video proof of unboxing the product.

Return Process

  1. Initiate Return: Contact our customer support within 2 days of receiving the product to initiate a return request.

  2. Provide Proof: Provide necessary documentation, including the unboxing video and details of the issue.

  3. Return Approval: Once your return request is approved, follow the instructions provided by our support team to return the product.

Exchange Policy

We strive to provide our customers with a seamless exchange process. Please adhere to the following guidelines to ensure an effective exchange:

Conditions for Exchange

  1. Exchange Period: Products must be returned within 14 days of delivery to be eligible for an exchange.

  2. Value Limitation: The value of the exchange item cannot exceed the value of the original product.

  3. Product Return: Return the product to the delivery person along with the original box, bills, invoice, and tags.

  4. Quality Check: The returned product will undergo a quality check by our experts. Exchanges are only possible if the product passes the quality check.

Non-Eligible Conditions for Exchange

  1. International Orders: International orders are not eligible for exchanges.

  2. Defective Product Reporting: In case of a defect in the delivered product, contact our customer support immediately to address the issue.

Exchange Process

  1. Initiate Exchange: Contact our customer support within 14 days of delivery to request an exchange.

  2. Return Product: Follow the instructions provided by our support team to return the product.

  3. Quality Assessment: After receiving the returned product, our experts will assess its quality. If it passes the quality check, the exchange will be processed.

  4. Receive Exchange Product: Once the exchange is approved, you will receive the new product as per the agreed terms.

For any further assistance or queries regarding our return and exchange policies, please do not hesitate to contact our customer support team.